Legal entity
- Operator
- KeyDrops Pty Ltd
- ACN
- PENDING
- ABN
- PENDING
- Registered office
- PENDING
- Motor Car Trader licence (VIC)
- LMCT 12784
- NSW Trade Promotion Gaming Authority
- TP-24118 · 5-year authority · rules document LGNSW-RD-01
- ACT per-drop permit (current)
- TP-0091
- AUSTRAC reporting entity
- RE IE-400118
- Governing law
- Victoria, Australia
- Support
- support@keydrops.com.au
Permit schedule
Each drop is conducted under the framework of the jurisdiction in which it is available, as set out below. Individual drops publish the specific authority or permit reference on the drop page.
| Jurisdiction | Status | Regulator | Details |
|---|---|---|---|
| Victoria | Open · statutory compliance | VGCCC | No permit required. |
| New South Wales | Open · authority held | NSW Fair Trading | Authority required for drops above AUD $10,000. Per-drop notification at least 10 business days before entry opens. |
| Australian Capital Territory | Open · per-drop permit | ACT Gambling and Racing Commission | Permit required for drops above AUD $3,000. No advertising of the drop to ACT residents until the permit issues. |
| Queensland | Open · statutory compliance | OLGR | No permit required (Category 4 promotional game). |
| Western Australia | Open · statutory compliance | DLGSC / Gaming and Wagering Commission | No permit regime. Free entry; phone/SMS ≤ 55c; drop duration ≤ 12 months; draw within 1 month of close; mid-drop T&C amendments require prior written Commission approval. |
| Tasmania | Open · subject to Commission view | Tasmanian Gaming Commission | Trade promotion excluded from lottery definition only where the Commission is satisfied the membership price reflects the prevailing market price for the non-draw benefits received. |
| Northern Territory | Open · reciprocity | Licensing NT | Valid NSW or ACT authority recognised by reciprocity. Winner of a major prize (total value above AUD $5,000) published in a local or national newspaper. |
| South Australia | Excluded | Consumer and Business Services (CBS) | Per-drop licence required for drops above AUD $5,000; no multi-year authority; no interstate reciprocity. KeyDrops does not presently hold a CBS licence. |
Full statutory references and consumer-facing descriptions are set out in the Jurisdictions section of the Terms of Use.
Draw integrity
Every draw uses a commit-reveal random number generator. Before the close of entries, KeyDrops publishes a cryptographic commitment to the random seed. After the close of entries, the seed is revealed and the draw is run against the finalised entry list. The draw is livestreamed, and the published artefacts enable independent verification of the result.
Where a state permit requires it, or where KeyDrops considers it appropriate, the draw is also supervised by an independent scrutineer. The commit-reveal record is retained for the periods described in Record retention and made available to regulators on request.
Free entry route
A no-cost entry route is available for every drop. Identical weighting to paid-member complimentary entries; rate-limited only to prevent automated abuse.
- Online. A Free account is created with email + date of birth + residential address. Identity, age and residency are verified by our KYC provider. No payment method is required. One Free Route entry per verified person per drop.
- Postal. An alternative no-account route is available via the address published on each drop page. One entry per hand-addressed envelope; photocopied or machine-bulked submissions are not accepted; entries received after close are void.
- SA residents. Free accounts from SA residents have the Free Route disabled, consistent with the SA exclusion.
Funds protection
- Member funds and credit-pack proceeds are held in a segregated client-money account with a reputable Australian deposit-taking institution and reconciled regularly in accordance with our internal controls.
- Consignor payouts are escrowed before each drop opens and released within a reasonable time after successful fill (typically within 5 business days).
- For each drop, the consigned vehicle is covered by vehicle-in-care insurance for the period from opening of the drop through to delivery to the winner.
- If a drop does not fill, the cash component of credit-pack purchases is refunded promptly (typically within 5 business days).
Credit redemption
Credit packs include a quantity of KeyDrops Credits that are redeemable for merchandise, content, partner discount boosts, event tickets and delivery-service credits. Credits have independent value, do not expire to zero, and auto-redeem into merchandise (or a member-nominated partner charity) at 12 months.
KeyDrops monitors Credit redemption internally to ensure Credits continue to deliver genuine non-draw value to members. Where our review indicates pack design requires change, we may adjust pack composition, add redemption options, or pause new pack sales pending a redesign. Aggregated, de-identified redemption information is made available to regulators on request. This section is an informational summary of our policy and does not create a contractual commitment to any particular redemption rate.
AUSTRAC / AML
KeyDrops is registered as a reporting entity with AUSTRAC under RE number IE-400118 and operates an AML/CTF Programme under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). The programme covers:
- customer identification and verification (KYC) before prize payout and for credit-pack purchases above applicable thresholds;
- ongoing customer due diligence and transaction monitoring in accordance with our AML/CTF Programme;
- threshold transaction reports (TTRs), IFTI reports and suspicious matter reports (SMRs) to AUSTRAC where required; and
- retention of identification and transaction records for at least 7 years.
Record retention
| Record | Minimum retention |
|---|---|
| Entry and draw records (general) | 7 years |
| Entry records for NT-available drops | 2 years (NT floor) |
| Entry records for WA-available drops | 12 months (WA Sch 5 floor) |
| Draw-integrity record (seed, reveal, entry list) | At least 7 years; longer where permit or statutory requirements apply |
| KYC records and AML documentation | 7 years after customer relationship ends |
| Account and billing records | Life of account + 7 years |
| Server logs | 90 days |
| Security logs | 365 days |
Winner publication
Winner first name, city and state of residence are published on the drop page and on KeyDrops social channels for a minimum of 28 days. Full address, date of birth, and identity-document numbers are never published.
For drops with a major prize value above AUD $5,000 that are open to Northern Territory residents, where an NT resident wins, the winner’s name is also published in a local or national newspaper as required by the Gaming Control (Community Gaming) Regulations 2006 (NT). Notifications are sent via a newspaper wire service; the winner is notified in writing before publication.
Responsible participation
- Age gate at 18+. Account creation requires KYC verification of age, identity and residency.
- Per-drop entry cap of 10,000 entries per member. AML velocity monitoring on credit-pack purchases.
- Marketing materials and the Membership page lead with non-draw benefits. Entry counts are disclosed plainly but not the headline of the offer.
- Members can pause the membership for up to three months, cancel at any time with no lock-in, and opt out of marketing from account settings or by replying
STOPto any SMS. - For help with problem gambling, contact GambleAware or call the national Gambling Help line on 1800 858 858.
Complaints & regulators
If you have a concern about a drop or our compliance, tell us first at support@keydrops.com.au. We aim to respond within 30 days. You may also contact the relevant regulator directly:
- VIC (VGCCC) — vgccc.vic.gov.au
- NSW Fair Trading (Community Gaming) — fairtrading.nsw.gov.au/community-gaming
- ACT Gambling and Racing Commission — gamblingandracing.act.gov.au
- QLD OLGR — business.qld.gov.au (liquor & gaming)
- WA DLGSC — dlgsc.wa.gov.au/racing-gaming-and-liquor
- TAS Liquor & Gaming — treasury.tas.gov.au/liquor-and-gaming
- NT Licensing NT — nt.gov.au/industry/gambling
- AUSTRAC — austrac.gov.au
- ACCC — accc.gov.au
- OAIC (privacy) — oaic.gov.au